Need to get refund from Vietnam, ? best way to do so?
Booked a tour from here in oz for a halong bay tour, paid over $600 AUD for a private tour, get there and told boat is booked and put on cheaper boat. We refused and asked for a refund. Told we would get it but still waiting anyone know if there is something or someone we can contact regarding this?
Credit card is the best way to claim the money back. But you have to clarify whether the travel agent doesn't want to refund you or they do have difficulties in transferring the money back to you (as Vietnamese Government doesn't allow transfer money out of Vietnam). And the most important things: What have you contracted with them about this?
- If the travel agent don't want to refund (you are right), you can do:
+ Claim with your credit card company
+ Contact Vietnam administration (you must study the agent's profile)
+ Contact other society that agent associates with (ASTA, PTA..)
- If they have difficulties in transfering the money, you can:
+ Ask them to transfer by Western Union
+ Find a way to collect the money from their credit card (Goverment of Vietnam doesn't allow bank transfer by credit card is ok)
+ Ask your friend who will travel to Vietnam to help you
+ When you travel to Vietnam, come and collect
+ Just use a small services of them and get back the rest when you are in Vietnam
Hope you will get your money back soon!
Beautiful Scenery at the end of the Hai Van Pass in Vietnam
vietnam private tours
vietnam private tours
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