Vietnam Tourist Company

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Is flight confirmation the responsbility of the passenger or the ticket agency?

Hi,

I'm currently living in Japan and organizing business trips to Asian countries (Vietnam, China, etc.)
We sometimes purchase tickets from a tourist company for our client.

Regarding flight confirmation:
We know that some airlines do not require flight confirmation. So I can't tell you if the airlines we use do require it or not (JAL, Vietnam Airlines, China Airlines, etc.). But whether or not the flight needs to be confirmed, is the act of calling the airline to confirm the responbility of the passenger or the ticket agency?

In other words, in cases where a flight is overbooked, cancelled, or delayed, can the ticket agency be put at fault for not notifying the passenger, who did not call the airline to confirm his/her flight?

It is the responsiblity of the passenger. I used to work in a travel agency and if flights are cancelled or altered we do get notified but I'll give you an example which has happened.

A gentlemen booked a flight from Europe to Australia and then a connecting flight from there to Japan. The Japan flight's departure time was changed so that it would depart 16 hours BEFORE the previous time. The change took place after the gentleman had flown to Australia. Now I didn't have any mobile (cell) phone number for this passenger, no contact details for his family and no clue where he is. How could I possibly notify this passenger?

I did leave a message on his answering machine at his home phone number in case he happened to be listening to it, but that was all I could do.

In response to the previous answer. The airlines don't tell us if they require passengers to reconfirm their flight. It is always advised to do so.

"Phu Quoc" Gogotrek's photos around Phu Quoc, Vietnam


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